Terms and Conditions

Section 1: Introduction

Welcome to the "ibake" online cake delivery website, accessible at the URL  "https://ibakeanantnag.in/" .The website is owned and operated by "ibake," a company incorporated under ibake. By using or accessing our website and services, you agree to abide by the following Terms and Conditions.

Section 2: Definitions

2.1. "Terms and Conditions" refers to the rules and guidelines outlined in this document.

2.2. "Privacy Policy" refers to the policy displayed on our website that explains how we collect and store your personal data.

2.3. "You," "Your," and "Yours" are references to you, the user, and the customer accessing this website and ordering Goods or Services.

2.4. "We," "Us," "Our," and "ibake" refer to the "ibake" company.

2.5. "Goods" and "Items" are references to the products offered for sale on our website.

2.6. "Services" refers to any service provided by "ibake" and requested by you via our website.

2.7. "Participating Supplier" is a third-party entity that cooperates with us to prepare and/or deliver Goods or Services.

2.8. "Food Delivery" is a reference to perishable goods and delivery services, both of which are provided by our partners.

2.9. "website" is a reference to the "ibake" online cake delivery website available at "https://ibakeanantnag.in/" and its associated mobile applications.

Section 3: Ordering

3.1. Any contract for the supply of Food Delivery from this website is between you and our Participating Suppliers, while for the supply of Goods or Services, the contract is between you and "ibake." It is your responsibility to ensure the accuracy of the information provided when placing an order.

3.2. Food Delivery, Goods, and Services purchased from this website are intended for your personal use and not for resale. You confirm that you are not acting as an agent for another party when receiving the Services.

3.3.Some of our Goods may have age restrictions. It is your responsibility to ensure that the product you order is suitable for the intended recipient.

3.4. You will be required to provide a phone number, email address, and password when placing an order. Keep this information secure, and do not share it with third parties.

3.5. While we take measures to secure your order and payment details, we are not liable for any loss due to unauthorized access to your data.

3.6. Orders are subject to product availability, delivery capacity, and acceptance by us and Participating Suppliers. We will confirm your order via email once received.

3.7. If the ordered Food and delivery capacity is available, the Participating Supplier will confirm the contract via email or text message.

3.8. The confirmation message/email will include order details and a payment receipt.

3.9. If Food Delivery, Goods, or Services are unavailable, or delivery is not feasible, we will inform you through email, text message, or phone call.

3.10. Delivery Available Within 3km Radius Only

Section 4: Prices and Payment

4.1. You are responsible for providing accurate and complete payment and contact details. Ensure that credit or debit card details belong to you and you have sufficient funds for payment.

4.2. Prices listed on the website are accurate at the time of publication but are subject to change based on menu updates and supplier prices.

4.3. We reserve the right to modify the Goods and Services available for sale on the website.

4.4. The total price for Food Delivery, Goods, and Services, along with delivery and other charges, will be displayed during the order placement. Full payment is required for all dispatched Goods and provided Services. Payment can be made online, including via UPI, Net Banking, Credit, or Debit card.

4.5. Payment is to be made online, and we do not store any card or banking details on our website. Refer to the relevant payment gateway's website for privacy policies and terms and conditions.

4.6."ibake" will never request your personal bank details, including Card Number/PIN/CVV/OTP/Card Expiry Date/UPI PIN, via phone, email, or SMS.

Section 5: Delivery

5.1. Delivery timeframes are approximate and may vary. Goods will be delivered to the address provided during ordering. Delivery is available within a 3km radius only.

5.2. For Food Delivery, the Participating Supplier is responsible for timely delivery.

5.3. In case of delivery by "ibake" or a third-party delivery partner, we aim to deliver promptly but cannot guarantee exact delivery times.

5.4. Late delivery does not make the delivery charge void or refundable.

5.5. All risk associated with Goods and Food Delivery passes to you upon delivery.

5.6. If you fail to accept delivery or provide appropriate instructions, the Goods are deemed delivered to you.

5.7. In the event of late delivery, we are not liable for any losses you may incur.

5.8. Participating Suppliers aim to deliver the product as requested, but we are not responsible for late delivery.

5.9. We reserve the right to inform you of unfeasible delivery locations and arrange cancellation or alternative delivery.

5.10. Orders are not delivered on National Holidays and will be delivered on the next working day.

5.11. In case of impediments like natural calamities, traffic issues, or curfews, we may reschedule delivery.

5.12. No modifications to the delivery date will be entertained.

Section 6: Cancellation & Refund Policy

For cancellation and refund, please refer to the Refund Policy provided on our website.

Section 7 : Linked Sites

Our website may contain links to third-party websites. We do not control the content or services of third-party websites and cannot be held responsible for them.

Section 8: Complaints

We take complaints seriously and aim to respond within 12 business hours. Please contact us at support@ibakeanantnag.in for assistance. We appreciate your understanding and cooperation.

Section 9: Limitation of Liability

9.1. We have taken measures to ensure the accuracy of information on our website, but we do not provide any warranties regarding its accuracy.

9.2. By accepting these Terms and Conditions, you release us from any liability arising from third-party information or the consumption of products from a Participating Supplier.

9.3. We disclaim liability for late delivery or for any loss, damage, or expense arising from your use of the website, products, or services purchased.

9.4. We are not responsible for losses due to unauthorized access to our secure servers.

9.5. We will not be held liable for failures or delays beyond our control.

9.6. We do not accept liability for any indirect loss, consequential loss, loss of data, income, profit, or damage to property.

9.7. Products are intended for personal use, and we are not liable for losses arising from resale.

9.8. Offers may be subject to change without notice at our discretion.


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